Frequently Asked Questions

Where can I buy the iHeel® pads?

The iHeel® pads can be bought in a Super Value 10-Pack directly here at iheelpads.com or in smaller 3/4/5-Packs on your marketplace of choice. Click here to go to the Super Value 10-Pack product page.

Or click the link next to your preferred or local marketplace, add the preferred iHeel® pads pack to your cart and pay with your preferred local payment method.

How much shipping costs will be charged?

All Super Value 10-Packs ordered directly here at iHeelpads.com are shipped for free, except for custom wholesale orders. While most orders on various marketplaces are shipped for free, some platforms may charge a shipping fee that is beyond the control of iHeel®.

When will my order be shipped?

Your order will usually be shipped the same day as you ordered or the next day. Please allow for some leeway if it takes a little longer due to a larger amount of orders.

How long does it take for my order to arrive?

Delivery is fast and usually takes just one to a few days.

Do you provide a track & trace code?

Your order will always be shipped including a track & trace code. The order fits perfectly through the mailbox, so you don’t need to be home. If you don’t receive your order please contact us and we will solve it for your as quick as possible.

Do I have to be at home to receive the package?

No. The iHeel® pads are shipped in a sturdy paper bag. The package fits through the letterbox.

Can I get a customized offer for large orders?

Yes, that is possible with an order from 200 pairs. In that case, send a message to support@iheelshop.com. Then you will receive a custom made offer as soon as possible.

What are the payment methods?

Super Value 10-Packs ordered directly here at iHeelpads.com can be paid for using iDeal and Bancontact. For the 3/4/5-Packs available on the marketplaces I partner with, they offer a variety of payment methods for safe and quick transactions. Check their payment methods page if you’d like to learn more before placing your order.

What is your refund policy?

Reshipments

If your shipment did not arrive within an acceptable amount of working days plus acceptable (situation dependent) leeway, you are entitled to a reshipment. Please send a message to support@iheelshop.com or through the marketplace your ordered and I will solve the issue for you.

Refunds

The iHeel® pads are carefully packed in a sturdy paper bag. If the product arrives to you damaged, you will receive the purchase amount of the damaged part back. You are entitled to this solution if you send a message to support@iheelshop.com or through the marketplace your ordered within 30 days of receipt of the package. Please include your order number and a photo of the damaged iHeel® pads and I will solve it for you.

What is your returns policy?

Returns

Your  iHeel® pads order can be returned as long as they remain unused. To be eligible for a return, the adhesive protection film must not be (partially) removed from more than one iHeel® pad, which may be tested to examine the product and adhesive strength. The purchase amount will not be refunded if one or more iHeel® pads are used, or if the adhesive protection film has been removed from two or more pads. Returns are always free and simple, whether you ordered directly from iHeelpads.com or through any partner marketplace.

How do I attach the iHeel® pads to my shoes?

Attaching the iHeel® pads to your shoes is very easy!
1. Grab your shoe, sit down and put it between your knees with the back of your shoe pointing away from you.
2. Remove the white protective backing over the adhesive layer and bend the iHeel® pad.
3. Carefully move the iHeel® pad close to the back of your shoe, align it to the center and attach it over the uncomfortable part in your shoe.
4. Firmly press on the iHeel® pad from the center to the sides to secure it in place.

Do the iHeel® pads feel hard to my heels?

No. The iHeel® pads are made out of soft foam and fabric. They feel comfortable to your heels.

Is there any downside to using iHeel® pads?

Depending on the material the iHeel® pad is attached to, there might, in some specific cases, be some residual adhesive and/or foam and/or fabric left on the item the iHeel® pad was attached to. In almost all cases this can manually be removed. In some uncommon situations the residual adhesive and/or foam and/or fabric might be harder to remove. I/iHeelshop.com is not responsible for any possible damages to the item the iHeel® pad is attached to.

Sticker Remover might help remove the residual adhesive from the item the iHeel® pad is attached to. Sticker Remover might not be the best solution in some cases. For example it can give a strong smell and might alter the color or material of the item the Sticker Remover is applied to. Always do your research before using any solution. I/iHeelshop.com recommends contacting an expert might you need a solution. I/iHeelshop.com is not responsible for any possible damages the Sticker Remover might cause to the item it is applied to. By purchasing one or more products, you agree with these terms.

How long do the iHeel® pads last?

The iHeel® pads last anywhere from a few months to a full year. The lifespan really depends on how often and how intense you use your shoes. For example: running 2 hours in the morning and 2 hours in the evening every day will make them wear out faster than occasionaly going to a party with your shoes for special occasions. With every pack you order through my partner marketplaces, you will receive 3, 4 or 5 pairs (6, 8 or 10 pieces).

Want to save money? You should then order the Super Value 10-Pack directly here at iHeelpads.com. It’s the perfect choice to take back your comfort for all your favorite shoes once iHeel® pads have proven their value to you—all while saving money. When in stock, available for just €47.95, offering an extra 14% savings compared to our value 5-pack.

How can I extend the lifespan of the iHeel® pads?

To extend the lifespan of the iHeel® pads, put on and take off your shoes with your fingers over the iHeel® pad. This way you prevent accidentally pulling the iHeel® pad out of your shoe or getting the edges a bit loose.